Talk to the Soap Authority

Got a Question?

Is Charlie's Soap a "soap" or a "detergent"?
As a first time user, how can I get the most from my Charlie's Soap?
Is Charlie's Soap safe for my sensitive skin?
What happens if I use more than the recommended amount?
Can Charlie's Soap be safely used to clean a baby's diaper?
Why shouldn't I use fabric softener with Charlie's Soap?
Is Charlie's Soap safe for colors?
Can I use bleach with Charlie's Soap?
Is Charlie's Soap compatible with my HE washer?
Is Charlie's Soap tested on animals?

Is Charlie's Soap a "soap" or a "detergent"?
Charlie's Soap is really a blend of natural-based surfactants (detergents) derived from coconut oil, treated with a product of natural gas (real soaps are treated with caustic soda or pot ash), and salts in water (Laundry Liquid) or pure washing soda (Laundry Powder).

There is a good reason that it is called Charlie's Soap and not Charlie's Detergent. Thirty plus years ago, the product was first created for the textile industry. It worked so well that workers in the plants started stealing it.

They eventually found their way over to our office and started asking for it. Everyone in the textile plants knew Charlie Sutherland, Sr., and so they started asking for some of Charlie's "soap", not knowing the chemical difference between soaps and detergents. Charlie Sutherland, Jr. actually created the product, but it's not his name on the bottle. After years of trying to name the product everything under the sun, the name "Charlie's Soap" just stuck.

Back to the top

As a first time user, how can I get the most from my Charlie's Soap?
Run a large empty load with a few old rags and 2 doses of Charlie's Soap to remove possibly harmful residues from your washing machine left behind by other detergents.

Some of your Laundry and your washing machine, may require several washings before old detergent residue is fully removed and you notice the lasting benefits of using Charlie's Soap - low suds, softer clothes, etc.

For best results in everyday use, use only 1 dose of Charlie's Soap for Laundry for a large load of laundry, even in HE washing machines. Softeners are not recommended or needed. Wash according to car instructions. Test on garments that may bleed or fade.

For excessive or stubborn stains, treat laundry with Charlie's Soap Laundry Pre-Spray.

Back to the top

Is Charlie's Soap safe for my sensitive skin?
Yes. Charlie's Soap rinses away completely from your clothes so there is nothing left to which you can react.

Clothes that have been washed in anything other than Charlie's Soap likely have detergent residues. Charlie's Soap will clean those residues to the exclusion of other stains until they are gone.

It may take several washes with a full dose of Charlie's Soap to remove those residues, not just bring them to the surface. You should wash clothes that are new to Charlie's Soap 2 or 3 times before wearing them. We want to make sure that nothing touches your skin but clean clothes.

If you develop itching from clothes washed in Charlie's Soap, this is a sign that not all the old residues have quite been removed. They have only been pulled to the surface where you can feel them. A quick two successive washes of that garment with Charlie's Soap should alleviate that problem.

Back to the top

What happens if I use more than the recommended amount?
It is wasteful, but not necessarily harmful.

In extreme cases, an extra rinse may be needed to get rid of the suds and thus retain the hypo-allergenic properties.

Back to the top

Can Charlie's Soap be safely used to clean a baby's diaper?
We believe that clean, dry, residue free and sanitized (frequently changed and disinfected) diapers are best for babies and babies' bottoms. (See: Mayo Clinic)

Our detergents contain no ingredients or additives that are designed to bind to fabrics; and they contain no antibacterial agents, either. Subsequently, Charlie's Soap is residue free. Since your results using Charlie's Soap may vary due to your particular water conditions, your washer and your baby's sensitivity to bacteria, we suggest you follow a successful procedure like the one listed here.

Our own recommended instructions are available here.

Charlie's Soap is not a disinfectant. Follow care instructions on your child's diapers, but make sure to kill bacteria that might have survived the washing process: boiling, sunning, ¼ cup vinger (rinse), ¼ cup hydrogen peroxide (rinse) or 1 tablespoon bleach (wash), etc. Left alone, such bacteria can cause severe, burn-like reactions.

Back to the top

Why shouldn't I use fabric softener with Charlie's Soap?
Fabric Softeners are used to cover the residues that normal detergents leave on fabrics.
Charlie's Soap is designed to clean all the way to the fiber, and leave no residues, and so no fabric softeners are needed. Without the residues, clothes will be naturally soft.

Back to the top

Is Charlie's Soap safe for colors?
Charlie's Soap is safe for all Color-Fast Washables. If you are in doubt, we recommend applying some to a small area for a test and rinse.

Back to the top

Can I use bleach with Charlie's Soap?
Chlorine bleach can be used in the wash cycle with no problems.

Keep in mind that you don't need nearly the amount of bleach to disinfect as you do to whiten clothes. If you use too much, beware of bleach residues that can irritate sensitive skin.

Following bleach with another wash of Charlie's Soap can remove any residues.
Color-safe (oxygen) bleaches can also be used with Charlie's Soap, but chlorine bleaches are a bit more powerful and better disinfectants.

Back to the top

Is Charlie's Soap compatible with my HE washer?
HE means that less water is used per washing cycle.

HE detergents are often merely lesser amounts of the same detergents, because most detergents on the market do not dissolve well in small amounts of water.

Charlie's Soap is completely water soluble, so it needs very little water to dissolve it completely. Therefore, a normal dose of the Powder or Liquid is small enough to use in HE machines.

If you have used the full amount of Charlie's long enough to have washed your wardrobe at least 3 times and you are still noticing suds, only then should you consider using less Charlie's Soap. When washing diapers in frontloading HE washers, make sure to use the highest water setting.

Back to the top

Is Charlie's Soap tested on animals?
We do not have any animal-based raw materials. However, we cannot be absolutely sure of the total history of all of our raw materials. But, to the best of our knowledge and sources of information, the answer is No.

We have not performed any in-house, nor paid for any animal testing of our products.

Back to the top

Some helpful information:
Download these for guides and how-to's

LAUNDRY GUIDES

PRODUCT FACT SHEETS

HOUSEHOLD USAGE GUIDES

SPECIALTY USES

Home