+- Q: Does Charlie's Soap ship through distributors?
A: Charlie’s Soap works with many distributors across the country and the world. Please click the link below marked “List of Distributors and Brokers” to find out if there is a distributor in your area.
+- Q: What are the minimum requirements to buy direct from Sutherland Products?
A: A retailer must: • Have a valid Federal Tax ID and, if you are based in NC or VA, a valid State Sales Tax ID. • Order at least $250 per month per SKU. • Adhere to our MAP policy (see next item) • Not sell direct to Amazon or on Amazon using FBA (Fulfillment by Amazon). FBM (Fulfillment by Manufacturer) can be an option within reason.
+- Q: What should a retail store sell Charlie's Soap for?
to download a sell-sheet of all our products detailing, among other things, MSRP and MAP (Minimum Advertised Pricing). MAP is enforced.to download a sell-sheet detailing, among other things, MSRP and MAP (Minimum Advertised Pricing). MAP is enforced, and our policy is this. To maintain status as an authorized retail of Charlie's Soap products, a reseller will keep their everyday retail price at or above the listed MAP level. Exceptions are limited to the following: TPRs, coupons, frequent shopper programs that customers must actively sign up for and participate in, liquidation. In all cases of lowing the price, the reseller will do everything in their power to prevent price scraping by price matching websites.
+- Q: How do orders ship, when do they ship, and when will they arrive?
A: Orders are usually shipped from Stoneville, NC via FedEx ground or USPS Priority Mail. Please allow 2 to 14 days for the order to be placed on a truck for delivery. Arrival time will vary. Orders to Alaska, Hawaii and territories will ship via U.S. Mail. Extra charges may apply. You can request expedited shipping for an additional $10 (subject to time constraints). Expedited shipping means your order jumps to the front of the shipping line the day we get the expedite request. We can also ship LTL or truckload should the need arise.
+- Q: Do retailers have to pay shipping costs?
A: Upon request, we can list pricing as FOB Stoneville, NC. In that case freight will added as a line-item at the end of the invoice. For orders where the price is listed FOB Stoneville, NC, our website will generate your freight amount.
+- Q: Does Charlie's Soap offer drop shipping?
A: Yes, Charlie's Soap offers drop shipping direct to a business’ customers. There is a small imbedded fee for this service. The shipping per item gets noticeably cheaper the more items that are in the same box. It may be to your advantage as a drop-shipping reseller to set minimums.: Yes, Charlie's Soap offers drop shipping direct to a business’ customers. There is a small imbedded fee for this service. The shipping per item gets noticeably cheaper the more items that are in the same box. It may be to your advantage as a drop-shipping reseller to set minimums.
+- Q: What images can a retailer use from Charlie's Soap?
A: Media for publications can be made available upon request. Note that Charlie's Soap is a registered trademark. It cannot be altered in any way or used except to promote the Charlie’s Soap brand. As product images change, new photos will be made available for your publications.
+- Q: When will I receive an invoice?
A: You will receive a packing slip in the box with your order, and an invoice will be emailed to the address we have on file. If you are on credit card terms, we ask that your pay for your order at check-out online. If you are on net 30 or similar terms, your invoice will reflect the amount due for that invoice as well as your total account balance at the time the invoice was printed. Invoices are emailed the day after processing. Orders drop shipped directly to customers will contain a packing slip only and no invoice. You can special request an invoice be mailed via the Post Office to you.
+- Q: Does Charlie's Soap ship overseas?
Yes. We can ship to all military bases overseas with domestic shipping rates using USPS. We can ship to most other countries; extra charges may apply. The following countries have local distributors and all orders into those countries must go through those channels. Click for email:
Australia: Clean & Green Pty Ltd.
Japan: Zenjyo Co. Ltd.
Philippines: Michael Ang
South Korea: Greens
Russia: U2 Trading LLC
China: Shanhai World Trade Co. Ltd
If your company wishes to retail Charlie’s Soap in a country other than the United States, please direct an inquiry to James Sutherland
in our international department. He will be glad to discuss the particulars with you.