Thanks for shopping at charliesoap.com

If you are not entirely satisfied with your purchase, we’re here to help.

Overview

Charlie’s Soap stands behind each and every one of our laundry and cleaning products.  In the off case that the product isn’t performing at your expectations please call our customer service line at 1-800-854-3541 and let one of our customer service representatives troubleshoot your specific situation.  After 40 years of fielding questions, chances are we’ve heard it and can help you resolve it.

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase in the form of  your order# or packing slip.

Please do not send your purchase back to our warehouse without prior approval.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@charliesoap.com

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@charliesoap.com and we’ll send you an approval email with a return/exchange authorization.

 

Shipping returns

To return your product contact us at orders@charliesoap.com to obtain return approval and shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item.  In the case of a mis-shipped items or  items damaged by the carrier during transit  item we will pay for the replacement of the damaged items or order.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@charliesoap.com for questions related to refunds and returns.